Your responsibilities as Order Management Specialist

At the very heart of the business, our Operations team is the pillar of our success and global strategy. As Order Management Specialist you will be in charge of the end-to-end order flow, entailing both a great deal of technical as well as customer-facing duties. You will execute, monitor and ensure the correct processing of orders on our job marketing platform and advise customers as necessary, helping them with their challenges in a customer-friendly manner, in collaboration with VONQ’s Customer Success team.

Your main responsibilities revolve around:

• Ensuring the timely processing and delivery of (digital) job posting orders across our extensive network of media channels such as LinkedIn or Indeed;
• Interacting with and providing liaison between the customer, internal departments such as Sales, Customer Success, Finance, Procurement and our external partners;
• Providing excellent customer experience through superior support and problem-solving;
• Ensuring accurate documentation and managing our orders and the related interactions using Salesforce and other applications;
• Participating in identifying/ testing process improvement initiatives and helping the (senior) team to further automate the order delivery process;
• Assisting with ad-hoc reports to support the success of the Operations team.

Together, Ownership, Move Fast and Grow & Enjoy are our key company values. Besides that, to help us achieve our goals, we are also looking forward for you to bring:

• 1-2 years’ back office, Sales/Order support or Customer services experience, preferably in a tech-oriented environment;
• A Bachelor’s degree or equivalent thinking and working level;
• Fluency in English is a must and Dutch or German languages would be a strong advantage;
• An analytical and technical mindset;
• Experience with Microsoft Office. Google Workspace and Salesforce is a big plus!
• Entrepreneurial approach: at VONQ we greatly value a positive self-starting and can-do attitude, #ownership and a flexible mindset.

This position is based in Rotterdam and although we have a hybrid-working policy, the ideal candidates should live in the Netherlands with an easy commute to our office. #together

Why you can’t miss out on this opportunity

You will get an exciting chance to be part of our future. Next to this, we offer great things, such as:

• A competitive pay-check and 8% holiday allowance;
• An iPhone, laptop and all gear you need to move fast, also for private use;
• Unlimited holidays (yes, you read that right!);
• Pension contribution;
• A generous reimbursement of your travel expenses;
• Flexible working hours and a hybrid model of office and home working;
• Contribution to your physical (gym subscription) as well as mental well-being (HeadSpace);
• Opportunities to learn new skills and take on new challenges #GrowAndEnjoy ;
• A fun team at a dynamic and fast-growing international tech company;
• Company outings and activities.

Seeing a match here? Hit the 'Apply' button right away!
Questions? Contact us at [email protected] .

We are VONQ!
Serving nearly 1,000 corporate clients, including several Fortune 500 customers. Operating from four offices in Rotterdam, Amsterdam, Dusseldorf and London, VONQ is recognised as a core leader in the recruitment technology space, offering customers smart recruitment marketing solutions. In late 2019 we received investment from Capital-D, a London-based private equity firm and by the end of 2020 we’ve acquired another leading technology company, IGB.
We are truly making the best out of our organisational growth and it’s our mission to let our people be the most impactful they can be.