This will be your team🥊
We believe in the power of connection, with a personal touch. If you call us, you will immediately get Adrie, Jill, Kim or Sandra on the line. Are you that sparkling personality, who dares to take on the challenge of conquering the world with us and lifting the GoodHabitz support experience to an unprecedented high level?
This is what you’ll be doing 🔨
As a Product Support Specialist, we train you to be a true GoodHabitz guru. Together with your teammates:
- You form a knowledge beacon for both customers and colleagues;
- You manage your own case queue and man our main phone line;
- You provide internal knowledge-sharing sessions;
- You consult new and existing customers on the most suitable implementation technique;
- You write and maintain our customer manuals and help to build our brand new online Helpcenter;
- You are the last link in the chain of producing our online training courses and make sure that new courses are published on our learning platform.
You are perfect for this job because you're ✅
You are the kind of person who is always there for everyone! Your service heart beats faster when you feel you can really make a difference. You thrive in an environment where your creativity is appreciated and at the same time you enjoy the security of a close team. Furthermore:
- You speak and write (native) Dutch and fluent English;
- You have a pleasant telephone voice;
- You have good communication skills;
- You are a real, flexible team player;
- You are stress resistant and can switch quickly;
- You have the strength to focus and prioritise at peak times;
- You show ownership;
- You are a quick study;
- You have an HBO (higher professional education) thinking level;
- You believe in the "work hard, play hard" mentality and you enjoy a pinball or table tennis challenge to show your sporty side.
You also have the following skills
It’s not a must but it would be a plus if you would:
- Be fluent in one or more foreign languages like German, French, Spanish or Portuguese. Especially in countries like Spain and Germany, we see a significant increase in the use of our online training courses;
- Have affinity with e-learning and/or technical knowledge of online (learning) platforms;
- Have experience in positions where you have shown your true service heart.
Our offer 💰
- A competitive salary
- An inspiring, international, and enterprising work environment
- Perspective that matches a fast-growing company
- Work that doesn't feel like work
- A company-issued MacBook
- A pension scheme, income-disability insurance, and reimbursement of commuting costs (if eligible)
- 25 days of annual leave
- Unlimited use of our online training courses
- Room to grow at an amazing location in the heart of Eindhoven
This is what you tell people at parties 🙋♀️
“I work at one of the fastest-growing tech companies in Europe. With GoodHabitz and our 2,000+ customers, I’m on a mission to get everyone in Europe excited about learning. We already offer the very best learning solution for employees, teams and managers that want to make a real difference in their organizations and establish an actual learning environment.
